How to Appeal an Attendance Allowance Decision You Disagree With

If you have applied for Attendance Allowance and disagree with the decision made by the Department for Work and Pensions (DWP), you can challenge it through a process called mandatory reconsideration. This is the first step in appealing the decision before you can take it further.

What is Mandatory Reconsideration?

Mandatory reconsideration means asking the DWP to look at your claim again. You might want to do this if you think the decision was wrong because of missing information, an error in how your claim was assessed, or if your circumstances have changed.

How to Request a Mandatory Reconsideration

• Write to the DWP explaining why you disagree with the decision. Include any new or additional evidence that supports your case, such as medical reports or letters from your GP or carers.
• Make sure to request mandatory reconsideration as soon as possible after receiving the decision letter, as there are time limits for doing so—usually one month from the date of the decision.
• If you need help, you can contact the Attendance Allowance helpline or seek advice from welfare rights organisations.

After You Request Mandatory Reconsideration

The DWP will review your case and send you a new decision in writing. This may take several weeks. If the decision is changed in your favour, you will receive any payments due.

If You Still Disagree

If you do not agree with the outcome of the mandatory reconsideration, you can appeal to an independent tribunal. The decision letter from the mandatory reconsideration will explain how to do this and the deadline for submitting your appeal.

Important Points to Remember

• Attendance Allowance is for people living in England, Wales, and Northern Ireland who have reached State Pension age and need help with personal care due to disability or health conditions.
• If you live in Scotland, Attendance Allowance is not available; instead, you should apply for Pension Age Disability Payment.
• Keep copies of all letters and evidence you send to the DWP.
• Requesting mandatory reconsideration does not guarantee the decision will be changed, but it is a necessary step before appealing to a tribunal.
• There is no fee for requesting a mandatory reconsideration or for appealing.

For the most accurate and up-to-date information on how to appeal, always check official guidance or contact the Attendance Allowance helpline.

Official reference: https://www.gov.uk/attendance-allowance/how-to-claim. Always check the latest official guidance. Related forms: Browse our form category.

Important: This article provides general information. Government rules, forms and procedures can change, and this article may not reflect the latest updates. Check current GOV.UK guidance or the relevant authority before relying on it. ITG & Co. is independent and is not affiliated with a government department.