How to Request Extra Time or Support When Completing Your PIP Claim Form

If you are applying for Personal Independence Payment (PIP) in England, Wales, or Northern Ireland, you will need to complete a form called ‘How your disability affects you’. This form asks for details about how your health condition or disability impacts your daily life. Sometimes, you might find it difficult to complete the form within the usual timescale or need additional support. Here is what you can do.

Asking for More Time to Complete the Form

You should normally return the form within 1 month of receiving it. However, if you need extra time because of your health, communication difficulties, or other reasons, you can contact the PIP enquiry line to request an extension. It’s important to explain why you need more time and, if possible, provide details about your circumstances, such as fluctuating health conditions or difficulty concentrating.

The Department for Work and Pensions (DWP) considers requests for extra time on a case-by-case basis. It is best to ask as soon as you realise you may not meet the deadline.

Getting Help to Fill in the Form

• Phone support: When you start your claim by calling the PIP new claims phone line, you can ask for someone to be added to the call to support you. Note that this is not available if you use a textphone.
• Someone else can call for you: You can arrange for a trusted person to call on your behalf, but you must be with them during the call.
• Welsh language support: If you prefer, you can request a Welsh speaker at the start of your phone call.
• Home visits: If you find it hard to complete the form yourself, you can ask the advisor during your initial phone call if a Department for Work and Pensions (DWP) officer can visit you at home to assist with your claim.

Using Supporting Documents

When completing the form, you can include supporting evidence such as prescription lists, care plans, or letters from health professionals. These documents can help explain your needs clearly and may reduce the need for a separate assessment.

What to Do If You Have Communication Difficulties

If you cannot hear or speak on the phone, you can use Relay UK services or British Sign Language (BSL) video relay services to make your claim. This ensures you can communicate effectively with the DWP.

Summary

To request extra time or support when completing your PIP claim form:

1. Contact the PIP enquiry line as soon as possible to ask for more time.
2. Ask for help during your initial claim phone call, such as adding someone to support you or requesting a home visit.
3. Use available communication services if you have hearing or speech difficulties.
4. Include relevant supporting documents to clarify your needs.

If you are unsure about what support is available or how to ask for it, you can contact the PIP enquiry line directly for guidance before or during your claim process.

Official reference: https://www.gov.uk/pip/how-to-claim. Always check the latest official guidance. Related forms: Browse our form category.

Important: This article provides general information. Government rules, forms and procedures can change, and this article may not reflect the latest updates. Check current GOV.UK guidance or the relevant authority before relying on it. ITG & Co. is independent and is not affiliated with a government department.