What to Do If You Cannot Use a Textphone for Your PIP Claim Call
If you are applying for Personal Independence Payment (PIP) in Great Britain and cannot use a textphone to make the initial claim call, there are alternative options available to help you start your claim.
Understanding the Textphone Service and Its Limitations
The PIP new claims phone line offers a Relay UK service for people who cannot hear or speak on the phone, which typically involves using a textphone. However, if you are unable to use a textphone yourself, you cannot have someone added to the call while using this service.
Alternative Ways to Make Your PIP Claim Call
- Ask Someone to Call on Your Behalf: You can have a trusted person make the initial call for you. It is important that you are with this person when they call the PIP new claims line, so you can provide any necessary information and give consent.
- Use British Sign Language (BSL) Video Relay Service: If you are able to use BSL, you can access a video relay service on a computer, mobile, or tablet. This allows you to communicate with a BSL interpreter who will relay your conversation to the PIP advisor. Details on how to use this service are provided by the Department for Work and Pensions (DWP).
- Request a Home Visit: When you make the call (either yourself or with help), you can ask if a DWP officer can visit you at home to assist with your claim. This can be especially helpful if you have communication difficulties or need extra support.
- Apply by Post: If none of the phone options work for you, you can start your PIP claim by writing a letter to the DWP expressing your wish to claim. You do not need to include a postcode or a stamp on the envelope. After this, you will be sent a form to complete about your disability or condition. This method avoids the need for a phone call altogether.
Contact Details for Making a PIP Claim
For calls from within the UK, the PIP new claims phone line number is 0800 917 2222. If you are calling from abroad, use +44 191 218 7766. The Relay UK textphone number is 18001 followed by 0800 917 2222.
Summary
Not being able to use a textphone does not prevent you from claiming PIP. You can have someone call on your behalf while you are present, use the BSL video relay service, request a home visit for support, or start your claim by post. These options ensure that you can begin your PIP claim in a way that suits your communication needs.
Official reference: https://www.gov.uk/pip/how-to-claim. Always check the latest official guidance. Related forms: Browse our form category.
Important: This article provides general information. Government rules, forms and procedures can change, and this article may not reflect the latest updates. Check current GOV.UK guidance or the relevant authority before relying on it. ITG & Co. is independent and is not affiliated with a government department.